Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through the "contact us" page, we’ll reply with instructions on how and where to send your package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund too.

Incorrect addresses, returned parcels and order cancellation fees

Please check your delivery address carefully before placing your order. We cannot be held responsible for delays, failed deliveries, or returned parcels where the address provided is incorrect, incomplete, or no longer valid.

If a Royal Mail 48 parcel is returned to us because of an incorrect or incomplete address, Royal Mail now charge us a Return to Sender fee of £2.50 plus VAT per parcel. Where this occurs due to an address error provided by the customer, we reserve the right to pass this charge on to the customer.

Returned orders may also be subject to a £2.50 plus VAT return processing fee charged by our fulfilment centre. Where a return is caused by an incorrect or incomplete address, failed delivery, refusal of delivery, or another issue outside our control, we reserve the right to deduct or charge any applicable return processing fee.

If an order needs to be resent, the customer will also be responsible for any additional postage costs.

Once an order has been marked as being picked by our fulfilment centre, it may no longer be possible to amend it or cancel it before dispatch. If we are able to amend it or cancel an order after it has been marked as picked, a £2.50 plus VAT fulfilment centre cancellation fee will apply. This fee may be deducted from any refund due or charged before cancellation is completed.

All fees are applied only where relevant and reflect charges passed on to us by Royal Mail and/or our fulfilment centre.